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Customer Experience Manager

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Customer Experience Manager

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Customer Experience Manager

Sector . Marketing
Location . Nottinghamshire
Salary . £40k - 50k per year
Contract Type . Permanent
2020-02-23 23:00:06 2020-05-23 Distinct Recruitment Ltd

You’ll be working for a well-established business who are revamping their ecommerce offering to customers.

You’ll have the best of both worlds in having all of the benefits of working for a larger business as well as the benefits of working for an agile start up.

The role

  • Responsible for developing end to end customer journeys across all digital requirements
  • Creating and implementing a robust, plan, championing consumer needs and supporting commercial plans.
  • Contribute towards the vision and roadmap of development for all sites on the web.
  • To ensure all activities are grounded in consumer insight/need, focusing efforts on where the user values it most, in the most profitable manner. 
  • Deliver experiences to meet commercial and brand needs. 
  • Work seamlessly with the E-Commerce, trading, content/marketing and development teams, balancing brand value, commercial return and upholding brand standards.
  • Leads the way in developing great digital experiences that 3rd party partners can utilise as appropriate.
  • Generate the consumer/visible change on the web, marketplaces and wider digital platforms.

You’ll

  • Have experience of working with both internal production teams and digital marketing agencies
  • Demonstrate good use of reports/analysis to plan actions and improvements
  • Understand internet technologies. 
  • Knowledge of Google Analytics or similar tools
  • Have working knowledge of SEO / Paid search/affiliates acquisition.
  • Understand E-Commerce, CX and digital marketing best practice.
  • Of course have customer journey mapping techniques.
  • (Ideally) have experience using Balsamiq or equivalent for presentation of key journeys

If you could like more information please click apply! Or drop James Gyoury-Hales a note on Linkedin

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James Hales

Director | Marketing Recruitment

07949674829
0115 870 0300