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Customer Service Advisor

Sector . Customer Service
Location . Nottinghamshire
Salary . £10.29 - 10.29 per hour per hour
Contract Type . Permanent
2021-04-28 00:00:00 2021-07-28 Distinct Recruitment Ltd

Customer Service Advisor / Complaints Handler


£10.29 per hour

Full time


  • Be the first point of contact for our new and existing customers
  • Handle inbound and outbound calls and online appointment requests from customers
  • Coordinate appointment requests and book appointments for the advisors to visit customers' houses
  • Arrange a suitable appointment time that meets both customer and advisor availability
  • Help customers with cancellations, and appointment rebooks
  • Interact with customers to understand what they require

About you

The successful and ideal candidate:

  • Flexible shift patterns to suit both full and part time are available. The office is open between 9am - 7pm Monday to Friday and 9am - 5pm Saturdays and Sundays
  • Excellent telephone manner
  • Self-Motivated
  • Ability to work using own initiative with minimal supervision
  • Effective time management skills with the ability to work to deadlines and prioritise workload
  • The ability to proficiently articulate an appropriate style of response that is tailored to the relevant contact channel whether this is a letter, email, over the telephone or even Social Media
  • Have an understanding of MS Office , Word, Excel and Outlook
  • Contact Centre experience, working in a Contact Centre or Customer focused environment - desirable but not essential

Successful candidates can look forward to joining a lively and friendly team with a fun but fast paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.

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