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Customer Service Professional

Sector . Customer Service
Location . Nottinghamshire
Salary . £10.54 - 10.54 per hour per hour
Contract Type . Permanent
2021-07-13 00:00:00 2021-10-13 Distinct Recruitment Ltd

Customer Service Professional

Permanent

Location: Colwick, Nottingham

Hourly rate: £10.54 p/h, increasing to £11.10 after 3 months

Hours: 37.5 hours

OVERVIEW

Do you have a passion for Customer Service? An exciting opportunity has arisen for Customer Service Professionals to join our Contact Centre in Colwick.

You’ll need to be an enthusiastic and driven team player, with experience in a previous Customer Service role of some form.

You’ll be joining a lively and friendly team, with a fun but fast paced working environment, where you can have a bright career and enjoy a fantastic range of benefits.

ROLE & RESPONSIBILITIES

  • Liaising with internal departments to investigate and resolve customer order issues.
  • Speaking with the field-based team to organise service calls to customer homes.
  • Negotiating discounts in line with company guidelines.
  • Handling complaints appropriately, whilst always remaining professional.
  • General customer queries, both over the phone and via email.
  • Analysing feedback to improve the customer service quality.

REQUIREMENTS

  • Customer service experience.
  • Willingness to help others.
  • High proficiency in Microsoft Office packages.
  • Experience working with SAP – not essential.
  • Great communication skills.
  • Ability to work under pressure.
  • Motivation to achieve targets.

Benefits include – Free car parking, a health care and lifestyle benefits package, generous staff discount.

Training will be provided, and you’ll receive a salary increase upon completion of this.

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Lois Knight

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