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Head of HR Operations

Sector . Head of HR
Location . Nottinghamshire
Salary . £70k - 85k per year
Contract Type . Permanent
2021-04-29 00:00:00 2021-07-29 Distinct Recruitment Ltd

If so, we have a really unique opportunity for you to join a large organisation at a transformational point in time. You’ll be leading a multi disciplinary team and be responsible for transforming the entire customer experience of the People services team and subsequent offering.

So, if you’re up for a challenge and really making a difference, please get in touch!

What you’ll be doing:

  • Leadership and transformation of Shared Service delivery
  • Leading a multidisciplinary matrix team
  • Leading all PMO activities to develop the operations as per the strategic roadmap
  • Support operational delivery teams to develop high quality performance management, KPI’s and customer satisfaction insights
  • Own the quality assurance, audit approach and overall risk management
  • Lean implementation including top priority improvement activities
  • Manage the sustainable control of change to HR policies, processes and working practices

What you’ll be:

  • Significant experience in a HR shared services environment ideally Retail, FMCG or Services
  • Expertise and knowledge of customer service protocols and technologies in relation to HR service operations
  • An expert in implementing true lean, process management and continuous improvement
  • Strong programme management capability and experience developing priorities and managing complex portfolios
  • Highly tuned stakeholder engagement skills on a matrix scale
  • Expertise with performance and visual management approaches



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Apply Now Request Job Spec Forward Vacancy Charlotte Woodhouse

Charlotte Woodhouse

Strategic People & Talent Partner

07458 163 962
0115 870 0300