IT Contract & Performance Manager | £50,000 - £60,000 | Nottingham (with extensive UK travel)
This is a truly unique opportunity to make a difference within this business as an IT Contract & Performance Manager. You’ll be joining a fun team who are passionate about doing a good job & making a difference. This small team are driven and follow best practice wherever possible - they give one another autonomy to get the job done, take ownership of both their successes and their failures, and they work together to ensure they maintain a high standard.
As the IT Contract & Performance Manager you’ll be the link between this managed service provider and their outsourced IT offering. You will be responsible for managing & running a £30 million IT contract, ensuring the 3rd party are meeting their obligations, hitting their very specific KPI’s and doing it all in-line with the set budget.
You will likely be working from the Nottingham office a couple of days per week, but in order to nurture, build & maintain the long-term relationships you’ll need to be successful in this role, you will need to undertake regular travel to London HQ & around the UK to visit the suppliers. It is key that you get a deep understanding of how the suppliers think & work, building relationships built on honesty & integrity.
To truly excel in this position you will need to roll your sleeves up and get into the detail to really understand the commercials. To hit the ground running you will need to be used to managing large outsourced IT companies with a minimum of 500 support staff and looking to take on a new role where you can build on your existing experience.
This is an annual contract worth around £30 million with a fairly new supplier. One of your key objectives will be to save money, and as the relationship is still in its infancy there is huge potential for you to add value straight away, saving money and refining processes. You have a unique opportunity to shape this relationship as it matures & really have something to call your own.
In return you will have a clearly defined career path, a competitive salary & lucrative bonus, alongside an impressive benefits package.
The success of the contract will be based on how well you perform in this role, so if you’re looking for a role where you can take ownership, build lasting relationships, and clearly show where you’re adding value, then this is the role for you!