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Sales Administrator

Sector . Administrator
Location . Derbyshire
Salary . £20.5k per year + 10% bonus
Contract Type . Permanent
2021-08-31 00:00:00 2021-12-01 Distinct Recruitment Ltd

In this role you will be offering exceptional levels of customer service relating to the processing of orders, while providing pre- and post-sales support to clients/customers for general account queries. You will also be working closely with the regional sales team.

Hours: Hours: 9:00am - 5:30pm (Monday to Thursday) and 9:00am to 3:00pm (Fridays)

THE ROLE

  • To be accountable for end-to-end service support for your specified region.
  • To adhere to all SLAs within Salesforce
  • To use Salesforce to assist clients with credit checks and queries
  • To identify any improvements to the processes whilst delivering exceptional customer service
  • To coach educate on new clients on the processes as set out in the How to Guides
  • Advise partners on changes to products, promotions and value-added services
  • Advising customers on key elements of certain policies
  • Be accountable for the onboarding of new clients, educating and training
  • To enable the smooth induction of all new clients within your region
  • Check and authorise all proposed orders on the order processing system.
  • Provide the business and clients with stock updates.
  • Process and update orders according to the despatch information
  • Liaise with sales teams to ensure that we provide the highest level of service and support to customers.

REQUIREMENTS

  • Previous sales support experience
  • Dynamic personality - upbeat and positive
  • Self-starter: able to motivate self and work within a team
  • Excellent communicator with good verbal and written skills
  • Sales driven and passionate about achieving results
  • Assertive with the ability to remain calm under pressure

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Benefits

10% bonus
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Selena Allwood

Senior Talent Acquisition Consultant

07458 162 987
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