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Software Support Advisor

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Software Support Advisor

Sector . IT Support
Location . Nottinghamshire
Salary . £21k - 24k per year
Contract Type . Permanent
2021-11-09 00:00:00 2022-02-09 Distinct Recruitment Ltd

Do you want to work for a tech-led, award winning software house whose ambition is to change the tech landscape in their space? This company are a leader in their field and creating something other people want to imitate, so unsurprisingly are going from strength to strength as their products grow in popularity world-wide.

This fast-growing business are looking for someone with a minimum of 2 years experience within a helpdesk environment to join their small, close knit team to support their customers with everything and anything tech related through a variety of platforms when it comes to their products.

Most technical support roles are phone based – something that makes this role truly unique is that you’ll be answering the majority of your queries in real time on web chat, allowing you plenty of time to offer fantastic service and get the job done well.

This is a varied role and every task here is approached as a team no matter how big or small. Day to day you will be doing a mixture of monitoring and providing technical support to customers, investigating problems with installation and software usage, escalating bug and technical issues and a whole lot more – no two days are the same.

This role offers flexible hybrid working and a whole heap of fantastic benefits – they really do look after their staff!

Maybe you are bored of your regular helpdesk role and are looking to be part of a forward thinking, globally recognised company? Or fancy progressing your IT career and are looking for that stepping stone into a software company? If so – apply now!

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Ellie Butler

Resourcing Consultant

07458 160 666
0115 870 0300