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Telephone Operator / Virtual Receptionist

Sector . Receptionist
Location . Nottinghamshire
Salary . £8.36 - 8.91 per hour per hour
Contract Type . Temporary
2021-03-18 00:00:00 2021-06-18 Distinct Recruitment Ltd

Virtual Receptionst / Telephone Operator

Hours: Monday - Friday, between 8am and 6pm

1 in 3 Saturdays with a day off in the week

£8.36 - £8.91 per hour 

Key Objectives

To receive all incoming telephone calls for the dealership in accordance with company policy.

To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.

Main Tasks

  • To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
  • Answer all calls/enquiries courteously and professionally, within 3 rings where possible, qualifying all customers to ensure they are directed quickly and efficiently. Accept and distribute messages for team members/customers promptly. All messages should be delivered immediately, in any event no later than 1 hour after receipt.
  • Welcome each customer and establish their immediate needs. Where appropriate deal with the customers' needs or put them in contact with the relevant specialist.
  • To maintain a positive attitude to customers and colleagues, promoting effective communication both internally and externally.
  • To attend meetings and training courses and keep self-up to date with
  • company and brand developments. To ensure Health and Safety, environmental and fire procedures are observed and maintained at all times.
  • General administration duties as required.

 

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