This candidate has over 15 years’ experience in credit control, finance operations, and national account management. Demonstrated success in reducing aged debt, leading high-performing credit teams, and improving customer retention through relationship-driven account management.
Currently working in a leadership role within a finance department, managing a team of seven credit controllers. Responsibilities include coaching and mentoring team members, overseeing escalated queries, and driving debt reduction strategies. Successfully implemented weekly one-to-one query meetings and cross-functional collaboration with sales, billing, and operations to unblock aged debt, resulting in a significant reduction in over-90-day debt in Q1. Also responsible for delivering structured training, conducting reviews and performance assessments, and leading internal process improvements to enhance collections efficiency.
Proven leadership in team development, process optimisation, and strategic debt recovery. Now seeking to further contribute in a finance or credit control leadership role.
