A highly experienced payroll professional with a strong background in delivering accurate, timely, and compliant payroll services across a diverse portfolio of clients, including academies and trusts throughout the UK. Demonstrates in-depth knowledge of end-to-end payroll processes, including the accurate payment of teaching and support staff, liaising with HMRC and third parties, submitting BACS payments, and resolving complex payroll queries. Known for delivering a dedicated client-focused service and acting as the main point of contact for all escalations within the wider team.
In addition to hands-on payroll experience, this candidate recently held a project leadership role overseeing the successful transition from in-house payroll to a fully managed outsourced provider. Responsibilities included reviewing and improving internal payroll and HR processes, creating detailed process documentation and frameworks, and managing a cross-functional project team. Experienced in stakeholder engagement at all levels, including regular reporting to executive leadership, drafting business communications, and coordinating with legal, compliance, and procurement teams. Also skilled in managing budgets, contracts, SLAs, and system testing, while supporting the day-to-day management and delegation of tasks within the payroll team.
