A knowledgeable and well-rounded support analyst with a great deal of experience in 1st and 2nd Line Support. This individual is comfortable working with SLAs, providing support to high volumes of users, whether that be basic hardware issues, or more complex software troubleshooting. Current duties within their Desktop Support role include, being fully competent with Office365 and Windows, creating guides for IT users, involvement in IT projects, diagnosing software faults with business systems, IT Administration, managing service requests and change management. Personal and professional development is massively important for this individual, so they’re extremely keen to be part of a supportive environment.
