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2nd Line Support Analyst

Your consultant

Lois Knight

Talent Acquisition Consultant
Marketing

East Midlands

Specialises in marketing recruitment, permanent & temporary | £20k - £60k

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Candidate overview

A knowledgeable and well-rounded support analyst with a great deal of experience in 1st and 2nd Line Support. This individual is comfortable working with SLAs, providing support to high volumes of users, whether that be basic hardware issues, or more complex software troubleshooting. Current duties within their Desktop Support role include, being fully competent with Office365 and Windows, creating guides for IT users, involvement in IT projects, diagnosing software faults with business systems, IT Administration, managing service requests and change management. Personal and professional development is massively important for this individual, so they’re extremely keen to be part of a supportive environment.

Key info

Reference code: 514517
Job title: 2nd Line Support Analyst
Desired location: Nottingham, Derby, Leicester
Skills: Office365, ITIL Foundation, Active Directory, Azure, Windows
Contract preference: Permanent
Availability (notice period) : 4 weeks

Min salary req. (perm roles):

£ 0
Can drive: Yes

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