A well-rounded 2nd Line Support Analyst, with a customer-first approach. This individual is experienced in the following areas: Working to required SLAs, providing 2nd line support to Windows and Apple systems, troubleshooting hardware/software issues, creating PowerShell scripts, and involvement in IT projects. This individual comes across extremely well, with excellent communication skills and the ability to communicate support to non-technical users, they thrive in a support desk role.
