Fran has extensive leadership experience in manufacturing environments, where she managed customer service, procurement, and warehouse teams, streamlining processes to improve delivery times and product quality, and successfully led the implementation of SAP across the business. She has proven expertise managing customer service operations where she oversaw teams providing both routine and technical support, ensured delivery against SLAs, building strong commercial relationships with customers and internal teams. With a track record of improving customer service processes, managing complaints resolution, recruiting and coaching teams, and driving performance against KPIs, she brings excellent communication skills, proficiency in SAP and other CRM systems, and the ability to work under pressure whilst managing multiple tasks effectively.
Fran interviewed really well, she has a lovely, open and friendly personality – highly recommend