Harry has of experience providing on-site and remote support across 10 UK and Ireland sites, handling user onboarding, hardware/software rollouts, Active Directory/group policy maintenance, SonicWall firewall and VPN configurations, Office 365 administration, Avaya phone systems, network troubleshooting, and escalating issues to management or third parties. With proven experience troubleshooting hardware/software issues, managing printers and mobile devices, and working with Windows desktop systems, Active Directory, PowerShell, Remote Desktop, VMware, and Mimecast. He brings strong problem-solving skills, technical knowledge of computer/networking/security concepts, and experience updating knowledge documentation, managing asset inventories, and providing excellent user support in fast-paced environments.
Harry has strong interpersonal and communication skills and comes across as a likeable and friendly chap