This individual has over 10 years of experience in the IT sector, most recent experience within the public sector. Always demonstrating a customer-first approach, whilst consistently meeting targets and business objectives. Their current role is highly varied, which has made them a dynamic and versatile IT professional. Current duties include: Providing hardware & software support to over 3500 users at 2nd Line level, delivery of technical projects e.g. Windows 7/10 migration, troubleshooting of complex IT issues, roll-out of new equipment, liaising with 3rd party providers, extensive knowledge of Active Directory.