His current team-leading role involves overseeing a team 4, administering the helpdesk software (Freshdesk), setting KPI’s and SLA’s, producing stats and reports.
Experienced CompTIA A+ technician, possessing two MTAs in networking and operating systems fundamentals for XP up to Windows 11. Taking between 30 – 90 calls per day. Exceptional communication skills and consistently strive to exceed customer expectations.
He brings 10+ years of hands-on IT support experience. He enjoys a hands-on role, leading the team by example
