A well-rounded IT System Analyst, with experience varying from day-to-day 2nd Line Support to IT Service Management. Heavily involved in IT Projects, comfortable working in either Waterfall or Agile frameworks within varying-sized teams, delivering projects on time and within budget. This individual has a wealth of experience monitoring technologies to ensure systems are consistently running at maximum efficiency. Other key skills include: Stakeholder management, implementation of new systems, SQL scrips, developing documentation and training guides for internal users. They come across extremely well, with a personable, professional and proactive approach!