This individual is a well-established IT professional with around 10 years’ experience in the industry, most recently working in the Education Sector, providing 2nd Line support to roughly 1000 users. Current duties include – Troubleshooting hardware/software issues, configuring, and installing software on Windows 10, installation of AV equipment, configuring SCCM/Intune co-managed devices, and working on internal IT projects. The diversity of their current role makes them extremely versatile and willing to face new technical challenges. An organisation that provides continuous professional development is essential to this individual, who is keen to upskill their technical skills.
