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Application Support Analyst (Day Shift)


£35,000 - £45,000

per year

Job 28986


Lois Knight

Talent Acquisition Consultant

East Midlands

Specialises in marketing recruitment, permanent & temporary | £20k - £60k

Job details

Job description

This business is going through a very exciting time of growth, and with that comes the expansion of their Application Support function, making it a perfect time to join the team. Making a difference really matters to this business, and in your role, you’ll see your efforts and input making a direct impact to the efficiency of the Application Support function. 

In their own words – ‘We’re a company that is excited by the possibilities offered by technology and are driven by improving experiences for our customers globally’. If this sounds like something you’d love to be a part of, keep reading.

Experience in an Application Support role is required, so this role would suit someone who’s already been in the field for a few years. 

This role is fully remote, and operates a 4 on 4 off shift pattern. 
DAY SHIFT – 6am to 6pm.

Salary & benefits
Salary: Up to £45,000 per annum
Location: Fully remote – Occasional travel to a local office for Team days
Generous benefits package
Role overview
•    Provide remote support, facilitating incident resolution and supporting commissioning activities
•    Handling low-volume tickets, with highly complex issues
•    Work within specified SLAs for response and resolution times
•    Support innovation and advise on the implementation of new technologies
•    Clearly document issues, requests, and solutions within the ITSM system
•    Support and maintain monitoring solutions for our environments and customer applications
•    Engage with internal teams around technical solutions and requirements and implementation of best practices 
•    Support and maintain the traffic management, simulation and training systems, and associated equipment in accordance with documented designs 
About you
•    Experience in an Application Support role for a minimum of 2 years. 
•    Experience in Linux or Windows (Including system/network configuration, software installation and analysis of system logs).
•    Networking knowledge (Including, standard internet protocols/ports, network monitoring and configuration).
•    Experience in working with CRM or ITSM tools (Zendesk or ServiceNow)
•    Experience working with on-premise and cloud infrastructure environments.
•    You must be a self-starter, highly organised and capable of managing your own workload. 
•    Comfortable building relationships, collaborating and communicating with stakeholders and internal teams. 

If this role and business sounds like something you’d love to be a part of, please get in touch/APPLY to find out more information. Or alternatively, find me on LinkedIn – Lois Knight @ Distinct Recruitment. 

*Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process*

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