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IT Helpdesk Analyst

Details

£11.25 - £11.72

per hour

Job 27157

Consultant

Lois Knight

Talent Acquisition Consultant
IT

East Midlands

Specialises in IT support and infrastructure recruitment, permanent & temporary | £20k - £60k

Job details

Job description

The key focus of this position is to provide 1st line support to internal and remote users. 

This opportunity will allow you to be part of a high achieving environment, where everyone is working towards the same collective goal.

If you’re tech savvy and have a passion for IT & Tech, this will be a great opportunity to give you exposure to this environment, with long-term progression opportunities.

Salary & benefits
Location  NG11 

Duration – Temporary Ongoing

Salary – £11.25 – £11.76 p/h

Hours – 8am – 4pm OR 10am – 6pm (Mon to Fri)
Role overview
  • Provide 1st line support
  • Resolve incoming user IT queries remotely via email, phone calls and in person
  • Liaise with 3rd parties to ensure incidents are resolved in SLAs
  • Update and maintain system information
About you
  • Excellent communication skills, both written and verbally
  • Experience within a Customer Service environment 
  • Knowledge of Office 365 and Microsoft packages
  • Interest in IT & Technology
  • Ability to pick up new systems quickly and efficiently
  • Working well under time constraints

If this role sounds like something you’d love to be a part of – Apply now! Or alternatively find me on LinkedIn – Lois Knight @ Distinct Recruitment.

*Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process*
Job code : INDOFF

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