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Head of Community

Details

£70,000

per year

Job 28432

Consultant

James Robinson

Manager | Marketing Recruitment
Marketing

East Midlands

Specialises in marketing, brand and communications recruitment, permanent & contract, B2B and B2C | £45k - £150k

Job details

Job description

This is an opportunity to join a leading creative software business based in South Nottingham, specialising in developing professional creative software apps for a wide range of customers on a global basis. As a market disruptor they are focused on delivering cutting-edge products and services to their extensive and wide-ranging global customer base, winning multiple awards and thousands of 5-star customer reviews along the way.



The company continues to experience rapid growth and are now looking for a Head of Community to successfully lead their community team, with the aim of turning users into community members and ultimately into advocates of the brand.

Salary & benefits
  • Quarterly company-wide performance- related bonus scheme whereby basic salary can be increased by up to 8% each year

  • 27 days holiday per year + holiday buying scheme

  • Private medical insurance

  • Group Life Assurance – 4x basic salary

  • Group personal pension plan

  • Working pattern – flexible start / finish time, plus hybrid working whereby up to 40% of the week can be worked from home

  • Opportunity to work in a very creative and modern office environment

Role overview

As Head of Community you will be responsible for leading the Community Team to support, engage and delight the current customer base with a keen eye on leading the line on the community growth and engagement strategy.

You will be looking to maximise the engagement of the community by using data to inform the content plans and campaigns in conjunction with the wider marketing and digital team. It will be important to ensure that all creative content campaigns are measurable against key results areas for this key division.

You will collaborate with the other teams to contribute towards community communications such as AMA sessions. It will also be important to collaborate with the creative, customer service and product experts to ensure there is a consistent, data driven tone of voice across all channels.

About you

This opportunity would be ideal for someone who already has proven experience at managing large communities, ideally centred around a digital product suite such as games or software. This will include a talent for growing large online communities and therefore running global, localised campaigns.

This is a genuinely exciting opportunity to join a business at a time of strong investment and ambition and you have all the tools and backing to be successful.

If this sounds like your next challenge, please apply via the link or contact James Robinson for an informal chat. Don’t worry if you don’t have an updated CV, we can figure that out later.


 

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